Privacy Policy

Privacy Policy

At NewGen HVAC, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by NewGen HVAC and how we use it.

Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

• Personal Information: When you fill out forms on our website, contact us via email, phone, or WhatsApp, we may collect personal details such as your name, email address, phone number, and service address.
• Service Information: Details about your HVAC systems, service history, and specific requirements to help us perform our job effectively.
• Log Data: Information automatically collected when you visit our website, such as IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and services.
• Improve, personalize, and expand our website and services.
• Understand and analyze how you use our website.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails and messages via WhatsApp regarding your appointments and service updates.
• Find and prevent fraud.

Communication Channels

By providing your contact information, you consent to receive communications from us via:

• Email: For service confirmations, invoices, and newsletters.
• Phone: For urgent service matters, scheduling, and follow-ups.
• WhatsApp: For quick updates, sharing photos of equipment, and general inquiries.

Log Files

NewGen HVAC follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

Cookies and Web Beacons

Like any other website, NewGen HVAC uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Third Party Privacy Policies

NewGen HVAC's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. NewGen HVAC does not knowingly collect any Personal Identifiable Information from children under the age of 13.