Find answers to common questions about our HVAC services, maintenance, and more.
We are based in Methuen, Massachusetts, and serve the Greater Merrimack Valley (Lawrence, Haverhill, Lowell, Andover, North Andover) and are expanding into Southern New Hampshire.
Yes, we provide reliable emergency response for HVAC, refrigeration, and commercial kitchen equipment issues. You can reach our emergency line at +1 (978) 876-8558.
It is recommended to have your HVAC system serviced at least once a year. Ideally, heating systems should be checked in the fall and air conditioning systems in the spring to ensure efficiency before peak usage seasons.
We service a wide range of commercial refrigeration equipment, including walk-in coolers and freezers, reach-in units, and ice machines from major brands like Hoshizaki and Manitowoc. We handle everything from refrigerant leak detection to compressor replacements.
We repair a variety of commercial kitchen equipment such as fryers, ovens, griddles, and flat-top grills. Our services include fixing pilot assemblies, burners, ignition systems, gas valves, and thermostats.
Yes, we offer NFPA-96 certified hood and duct cleaning services. This includes exhaust system inspection, grease containment, and providing semi-annual and annual compliance reports to ensure your kitchen meets fire safety standards.
Our Priority Membership offers reduced hourly rates ($130/hour vs. standard $150/hour), priority scheduling, seasonal tune-ups, and extended equipment life. It is designed to help restaurants and homeowners budget predictably for maintenance.
You can sign up by contacting us directly at +1 (978) 876-8558 or emailing us at jc@newgenhvac.com. We will assess your needs and set up a plan that works for your business or home.